Refund policy

Thank you for shopping with American Custom Leather. We hope you love your purchase. If you are not fully satisfied, we offer the following return and refund policy to make your shopping experience simple and worry-free.

Exchanges

We accept exchanges. If you would like a different size, style, or item, please contact our support team with your order number and the product you are interested in. We will guide you through the next steps.

Product Condition

To be eligible for a return, the item must be in new condition. This means the product must be unused, in its original packaging, and include all tags or original materials.

Items that arrive defective, damaged, or incorrect are exempt from the new condition requirement. Please contact us with photos within 30 days of delivery, and we will help arrange a solution at no additional cost to you.

Return Window

You have 30 days from the date your order was delivered to request a return.

Return Method

All returns must be sent by mail. Once your return request is approved, we will provide the return address and shipping instructions. Please package the item securely to prevent damage during return shipping.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a shipping method with tracking to ensure your package is delivered safely.

Restocking Fee

We do not charge any restocking fees.

Refund Time

Once your return is received and inspected, we will issue a refund to your original payment method. Refunds are typically processed within 7 business days after we receive your return.

Contact Us

If you have any questions or need further assistance, please contact our customer service team.

Phone: +1 (828) 230-6156
Email: support@americancustomleather.com